Delete Your IoT-Manager Account

You can delete your own account at any time, from either the mobile app or the web application:

1. Sign in to IoT-Manager at iotmanager.electronics4all.ca or in the mobile app.
2. Open your profile page from the account menu in the top navigation bar.
3. Scroll to the Delete Account section and select Delete My Account.
4. Confirm by entering your password. Your account is deleted immediately and you are signed out.

We require your password at this step to confirm it is really you. For that reason deletion can only be completed while signed in. If you cannot sign in, see section 4.

When your account is deleted, the following are permanently removed from our systems:

• Your user account record, including your name, email address, phone number, and hashed password.
• Your profile image, deleted from our cloud file storage.
• Any outstanding password reset tokens issued for your email address.
• Your personal access to the organization and to all of its deployments and telemetry data.

A confirmation email is sent to your address at the time of deletion. These records are removed immediately, not after a delay, and are not recoverable.

• Organization and device data. IoT devices, deployment sites, and their telemetry belong to your organization rather than to you personally, and remain with the organization for its other members after your account is deleted.
• Records we are required to keep. Security and audit logs may be retained where we are required to keep them by law or for legitimate fraud-prevention purposes, and are deleted once that requirement ends.

If you want your organization and all of its device data deleted as well, contact us using the details below.

If you have lost access to your account, email support@electronics4all.ca from the email address registered to the account and ask us to delete it. We will verify your identity before acting on the request, and confirm by email once the deletion is complete.

We do not action deletion requests without verifying identity, because doing so would allow anyone to delete another person’s account.

In two cases the in-app deletion will stop and ask you to act first.

• You are the only administrator of your organization. Assign another member as organization administrator from the Users page, then delete your account.
• You are the only member of your organization. Contact us at support@electronics4all.ca and we will delete the organization together with your account.